Delayed trains
Many train companies pay Delay Repay from 15 or 30 minutes late — even if you still got there. You usually have 28 days. Edie watches your e-tickets so you never miss one.
Example: "Arrived 32 min late — about £[X] back."
Early access · UK
Money you're owed is sitting in your inbox. Edie gets it back.
Forward one email — a train ticket, an order confirmation, a renewal notice or a parking letter. Edie checks what you're owed, writes the claim with the rule that applies, and you approve it. It goes out in your name, and Edie chases until they reply.
Free to start · You approve every claim · Emails that aren't claims are deleted
During our early access, a real person checks every draft before it reaches you. You'll hear back within 24 hours.
No email to hand? Check a train, parcel or flight →How it works
- 1
Forward it
Send an email to your private Edie address — or set up a filter once and forget about it.
- 2
Edie checks it
Is there money in it? Which rule applies? How long do you have? You get a clear answer and a ready-to-send claim.
- 3
You approve. Edie chases.
Tap approve and it goes in your name. If they go quiet, Edie follows up and tells you the next step.
What Edie can help with
Late, lost or damaged parcels
Your claim is with the shop, not the courier. The retailer is responsible until it reaches you. Edie writes to them for a resend or a refund.
Example: "Out for delivery for 9 days — refund requested."
Faulty goods and refused refunds
Broken in the first 30 days? You can usually reject it for a full refund. After that, repair, replacement or money back. Edie cites the right part of the Consumer Rights Act.
Example: "Headphones died on day 12 — full refund asked."
Renewals and subscriptions
Charged for a year you didn't want? A price rise you didn't notice? Edie spots renewal emails, drafts the cancellation and asks for your money back.
Example: "Annual renewal, no reminder — refund requested."
Parking tickets and flight delays
Private parking charge? Appeal to the operator, then the independent service. Flight 3+ hours late? You may be owed £220–£520. Edie drafts both.
Example: "Landed 3h40m late — up to £350 claim drafted."
We don't handle bank or card disputes, insurance, or injury claims. If Edie spots one, it tells you where to get free help.
Your inbox stays yours
- We only keep what's a claim. If an email isn't about money you're owed, we delete it. We keep a scrambled fingerprint and a label (like "newsletter") so we don't process it twice.
- Nothing goes out without you. Edie never sends a claim until you approve it.
- No ads, no selling, no lending. We never sell your data, never use it for advertising, and never use it for credit or lending decisions.
- No training on your emails. Your emails are not used to train AI models.
- UK-based storage. Your data is stored in London and encrypted. You can delete everything in one tap.
- You can see everything. Every email Edie kept, and why, is listed in Settings → My data.
[Company Ltd] is registered with the ICO (registration no. [number]). Read our privacy notice: heyedie.app/privacy.
Free vs Plus
Free
£0
- Edie checks your forwarded emails
- Shows what you're owed
- Unlimited ready-to-send drafts (you send them)
- Deadline reminders · Win cards
Plus (founding pre-order)
£39.99/yr
or £7.99 a month
- Everything in Free
- Edie sends claims in your name after you approve
- Automatic chasing and next-step escalation
- Money Radar · 0% fee on flight compensation · Priority checks
Pre-orders are fully refundable, any time, until your Plus year starts. After it starts, you can cancel in one click and get a full refund within 14 days. We remind you before every renewal.
Your Plus year starts on the day we launch the full app (expected [month 2027]). We'll email you first. Renews at £39.99/yr unless you cancel.
FAQ
What does Edie actually do?
Edie reads the emails you send it, spots money you're owed (late trains, late or lost parcels, faulty goods, unwanted renewals, private parking charges, delayed flights), and drafts a claim with the rule that applies. You approve it, it goes out in your name, and Edie chases if they don't reply.
Is Edie a person?
Edie is an AI helper. During early access, a member of our team also checks drafts before you see them. You always review and approve before anything is sent.
Is this legal advice?
No. Edie gives you information about your consumer rights and drafts claims for you to send. It isn't a law firm and doesn't give legal advice. For complex cases, we point you to free help like Citizens Advice.
Who sends the claim?
You do. The claim goes out in your name, from your own email where possible, or from a Edie address with replies coming straight back to you and you copied in. Nothing goes out until you tap approve.
How much does it cost?
Free gets you checks and ready-to-send drafts. Plus is £39.99 a year or £7.99 a month and adds sending, chasing and Money Radar. For flight compensation we can handle the claim for you for 25% of what you get back, or 0% if you're on Plus.
Can I cancel easily?
Yes. One click in Settings. We remind you before your trial ends and before every renewal. If you cancel within 14 days of being charged, you get a full refund.
What happens to my emails?
Emails that aren't about money you're owed are deleted straight away. We keep only a scrambled fingerprint and a label. Emails that are part of a claim are kept as evidence until the claim closes, then deleted after [period] unless you ask us to keep them.
Will you read my personal emails?
Our system checks each email once to see if it's a claim. If it isn't, it's deleted. People on our team only see emails that are part of a claim you've started, and only to help with that claim.
Why don't you do bank, card or insurance claims?
Those are regulated activities in the UK. Edie doesn't handle them. If it spots one, it tells you how to raise it yourself and where to get free help.
What if the company says no?
Edie reads their reply and drafts a response. If they still refuse or ignore you, Edie tells you the next step — often a free independent scheme (like the Rail Ombudsman, POPLA or an airline dispute scheme) — and prepares the paperwork.
Is it guaranteed?
No. Companies decide claims, and some will say no. Edie makes sure your claim is clear, on time and backed by the right rule — which gives it its best chance.
I don't want to connect my inbox. Can I still use it?
Yes. You can forward single emails, or use our checks: enter a train journey, a parcel tracking number, or upload a photo of a parking letter.
FAQ copy is draft — for review by a qualified UK solicitor before public launch. Not legal advice.